Responsible Gaming at 99wicket

1. Age Restriction — 18+ Only

99wicket takes its age verification responsibilities seriously. Every new account undergoes KYC (Know Your Customer) verification before withdrawals are permitted. As part of this process, players must submit a government-issued identity document — such as a National ID card or passport — that confirms their date of birth. Accounts that cannot confirm the player is 18 or older will be suspended pending verification.

If you suspect that a minor is using the 99wicket platform — whether by misrepresenting their age or accessing the account of an adult — please report it immediately to our support team at support@99wicket. We take such reports with the utmost seriousness and will investigate and act promptly.

2. Understanding Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of people. The vast majority of players on 99wicket set a budget, stick to it, and treat gambling as a leisure activity — just as they would watching cricket, dining out, or attending a concert. However, for a small number of people, gambling can develop into a harmful pattern that affects their finances, relationships, and wellbeing.

Problem gambling is not a sign of weakness or moral failure — it is a recognised condition that can affect anyone, regardless of their background, income, or level of experience. The key is early awareness. Recognising the warning signs and taking action quickly can prevent gambling from becoming a serious problem.

Warning Signs to Watch For

Consider whether any of the following statements apply to your gambling behaviour. If several of these resonate with you, it may be time to use the responsible gaming tools available on 99wicket or to seek external support:

• You spend more money gambling than you originally intended.
• You gamble to escape stress, anxiety, or personal problems.
• You feel irritable or restless when you try to stop gambling.
• You chase losses by continuing to bet after a losing streak.
• You lie to family or friends about how much you gamble.
• You have borrowed money or sold belongings to fund gambling.
• Gambling is taking time away from work, study, or family.
• You feel unable to stop even when you want to.

3. Responsible Gaming Tools

99wicket provides a comprehensive suite of responsible gaming tools, all of which are accessible directly from your account settings panel once you are logged in. These tools are designed to be applied immediately — there is no cooling-off delay when tightening your limits (for example, reducing a deposit limit takes effect straight away). In contrast, if you wish to increase a limit, a 7-day waiting period applies to give you time to reconsider.

How to Access Your Responsible Gaming Controls

If you have difficulty accessing your responsible gaming controls or need assistance applying a limit, our 24/7 support team can apply any restriction on your behalf. Contact us via live chat on the platform or by emailing support@99wicket and we will action your request without delay.

4. Self-Exclusion Options

Self-exclusion is the strongest responsible gaming tool available on 99wicket. It is designed for players who feel that they have lost control of their gambling and need a firm barrier to prevent further play. When you activate self-exclusion, your account is permanently suspended for the duration of your chosen exclusion period. You will not be able to log in, deposit, place bets, or receive any promotional communications from 99wicket during this time.

Available Self-Exclusion Periods

• 6 months — A medium-term exclusion suitable for players who want a significant break with a defined end date.
• 1 year — A longer exclusion period that provides substantial distance from gambling activity.
• 3 years — An extended exclusion for players who recognise a serious pattern of problem gambling and want long-term protection.
• Permanent exclusion — A lifetime ban from the 99wicket platform. This is irreversible. Players who self-exclude permanently cannot reopen their account under any circumstances.

To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly. We recommend that players who are self-excluding also install filtering software on their devices (such as Gamban or Net Nanny) to block access to all online gambling sites as an additional layer of protection.

5. Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. On 99wicket, you can set deposit limits across three time frames:

• Daily deposit limit — The maximum amount in BDT you can deposit within any 24-hour rolling period.
• Weekly deposit limit — The maximum amount you can deposit across any 7-day rolling period.
• Monthly deposit limit — The maximum amount you can deposit across any 30-day rolling period.

Limits can be set in Bangladeshi Taka (BDT) and apply to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank transfers. Once a limit is in place, the platform will automatically prevent any deposit attempt that would exceed it.

In addition to deposit limits, 99wicket also offers a wagering limit, which caps the total amount you can bet across a given period, and a loss limit, which caps how much you can lose net of winnings. Together, these tools give you granular control over your gambling expenditure and help ensure that gaming remains a source of entertainment rather than financial stress.

Reducing any existing limit takes immediate effect. Increasing a limit — or removing one — requires a mandatory 7-day waiting period before the change is applied. This cooling-off window is intentional: it gives you time to reflect and ensures that limits are not lifted impulsively in the heat of the moment.

6. Time-Out & Cooling-Off Periods

A time-out is a short-to-medium-term break from the 99wicket platform that is less permanent than self-exclusion but still provides a firm, enforced pause. It is suitable for players who feel they need space to reconsider their gambling habits without committing to a long-term exclusion.

Available Time-Out Durations

• 24 hours — A brief overnight reset for players who want to cool down after a frustrating session.
• 7 days — A week-long break, useful after a period of heavy play or an unexpected loss.
• 30 days — A month away from the platform, giving you time to reassess your relationship with gambling.
• 90 days — A three-month cooling-off period for players who need sustained distance without seeking full self-exclusion.

During a time-out, your account is suspended. You will not be able to log in, place bets, or make deposits. Pending withdrawals will continue to be processed normally during the time-out period. Promotional emails are suppressed for the duration of the time-out. Once the time-out expires, your account automatically reactivates — no action is needed on your part.

If during a time-out you decide that you need a longer break, you may contact 99wicket support to convert your time-out into a full self-exclusion at any point. Conversely, a time-out cannot be cancelled early — this is by design, to protect you from impulsive decisions to return to gambling before you are ready.

7. Getting Help & Support

If you are concerned that your gambling — or someone else's gambling — is becoming a problem, please do not hesitate to reach out. Early intervention makes a significant difference. There is no shame in asking for help, and confidentiality is always maintained.

Contact 99wicket Support

Our responsible gaming team is available around the clock to assist with any concern related to your gambling activity. You can reach us via:

• Live chat — available 24/7 directly on the 99wicket platform. Our team aims to respond within 10 minutes.
• Email — support@99wicket. We aim to respond to all responsible gaming emails within 6 hours.

When contacting support about a responsible gaming concern, you do not need to provide detailed personal reasons. Simply stating "I would like to set a deposit limit" or "I want to self-exclude" is sufficient. Our team will take it from there and guide you through the process quickly and without judgement.

Further Reading and Self-Help Resources

While 99wicket is not able to provide clinical counselling services, we encourage players who feel they may have a gambling problem to seek professional support. Responsible gaming organisations offer free, confidential advice, self-assessment tools, and counselling for individuals and families affected by problem gambling. Speaking to a trusted friend or family member is also a positive first step.

If gambling has caused you financial difficulty, speaking with a debt counsellor or financial adviser can help you create a plan to manage your situation. 99wicket's support team can provide general signposting guidance if you are unsure where to start — just reach out via live chat or email.

8. Protecting Minors

Protecting children and young people from exposure to gambling is a shared responsibility. As a parent or guardian, you play the most important role in ensuring that minors in your household do not access online gambling sites, including 99wicket.

Practical Steps for Parents and Guardians

• Never share your 99wicket account login credentials — username or password — with anyone, including family members under the age of 18.
• Log out of your account completely after each session, especially on shared devices such as family computers, tablets, or smartphones.
• Use parental control software on shared devices to block access to gambling websites. Products such as Net Nanny, Kaspersky Safe Kids, and similar tools can filter gambling content at the device or router level.
• Keep your account password and any associated payment method PINs (such as your bKash or Nagad PIN) private and secure.
• Talk openly with children and teenagers about the nature of gambling — that it is an adult activity based on chance, not skill, and that it carries financial risk.

99wicket uses age verification technology and KYC document checks to prevent minors from registering accounts. However, no technical measure is entirely foolproof, which is why parental vigilance at home remains essential. If you discover that a minor has accessed the 99wicket platform using an adult's account, please contact us immediately at support@99wicket so we can take appropriate action.

We thank every player who takes the time to read this Responsible Gaming page. At 99wicket, we believe that a well-informed player is a safer player. Gaming should be fun, relaxed, and firmly within your control — and we are here to make sure it stays that way.