Terms & Conditions — 99wicket Platform Rules

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 99wicket ("the Platform", "we", "us", "our"). The Terms govern your access to and use of the 99wicket website, casino games, sportsbook, live dealer services, payment functions, promotional offers, and all other services made available through the platform.

By completing the registration process and creating an account on 99wicket, you are confirming that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. This agreement comes into effect from the moment your account registration is confirmed by 99wicket.

99wicket reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, registered players will be notified via the email address associated with their account or via an on-platform notification. Continued use of the platform after such notification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

If you are accessing 99wicket on behalf of another person or entity, you represent and warrant that you have full authority to bind that person or entity to these Terms, and that all references to "you" in this document apply equally to that person or entity.

2. Eligibility & Age Restriction

To register and use a 99wicket account, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 18 years of age at the time of registration and at all times during your use of the platform.
• You must be a natural person — corporate entities and non-human automated agents are not permitted to register accounts.
• You must not be a resident of any jurisdiction in which online gambling is prohibited by applicable law.
• You must not be acting as an agent or proxy for another person in the creation or use of an account on the platform.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to your place of residence.
• You must not be a current employee, contractor, consultant, or immediate family member of an employee of 99wicket or any of its affiliated partners or game suppliers.

99wicket reserves the right to request proof of age at any point during a player's use of the platform. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension until verification is complete. Any winnings generated by an account found to belong to a player under the age of 18 will be forfeited in their entirety, and the deposit principal will be returned in accordance with applicable policy.

3. Account Registration & Verification

3.1 Registration Requirements

Each player is permitted to hold one (1) registered account on 99wicket. Registering multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and constitutes a material breach of these Terms. 99wicket uses a combination of technical and manual review processes to identify duplicate accounts.

When registering, you are required to provide accurate, current, and complete information, including your legal full name, date of birth, residential address, email address, and preferred payment method. You agree to promptly update any information that changes after registration to keep your account details accurate at all times.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 99wicket login credentials, including your username and password. You must not share your login details with any other person. 99wicket will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to safeguard your credentials. If you suspect that your account has been compromised, you must contact our support team immediately via live chat or email at support@99wicket.

3.3 KYC Verification Process

Before processing any withdrawal request, 99wicket requires all players to complete a Know Your Customer (KYC) verification procedure. The following documents may be requested as part of this process:

• Proof of identity: government-issued National ID card, passport, or valid driving licence showing your full name and date of birth.
• Proof of address: a utility bill, bank statement, or official government correspondence dated within the last three months, showing your name and residential address.
• Proof of payment method: a screenshot or confirmation of the bKash, Nagad, Rocket, or Upay account used to make deposits, confirming that it is registered in your name.

99wicket aims to complete KYC verification within 24 hours of receiving all required documents. Additional documentation may be requested at the platform's discretion in cases where initial documents are insufficient or where enhanced due diligence is required. Accounts that fail to complete KYC within 30 days of a withdrawal request being placed may have their withdrawal cancelled and the funds returned to the account wallet.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

99wicket accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) exclusively. The following payment methods are currently supported: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. The availability of specific payment methods may vary at any time and is subject to change without advance notice.

4.2 Deposit Terms

• The minimum deposit on 99wicket is ৳500. The maximum single deposit limit is displayed in the cashier section of your account and may vary by payment method.
• Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 99wicket wallet within minutes of confirmation. Card deposits via Visa and Mastercard may take up to 30 minutes to process.
• 99wicket does not charge any platform-side fee on deposits. However, your payment provider may apply its own transaction charges, for which 99wicket bears no responsibility.
• All funds deposited into your 99wicket account must originate from a payment account held in your own name. Third-party deposits are strictly prohibited and will result in account suspension.

4.3 Withdrawal Terms

• The minimum withdrawal amount on 99wicket is ৳1,000. There is no upper limit on withdrawals for fully verified accounts, though large withdrawal amounts may be subject to additional verification steps.
• Withdrawals will only be processed to the same payment method and account used to make the initial deposit, in accordance with standard anti-money laundering (AML) policy.
• Standard withdrawal processing time is between 1 and 24 hours for bKash, Nagad, Rocket, and Upay. Bank card withdrawals may take 1 to 5 business days depending on your card issuer.
• Bonus funds are not withdrawable until all applicable wagering requirements have been satisfied. Only real-money balances that have cleared all wagering conditions are eligible for withdrawal.
• 99wicket reserves the right to request additional verification documents before approving any withdrawal, particularly where the withdrawal amount is significantly larger than the player's typical transaction history.

5. Bonuses & Promotions

99wicket offers a range of promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prize pools denominated in BDT. All promotions are subject to the following general terms, as well as any specific terms stated at the time of the individual offer.

5.1 Welcome Bonus

New players who register a verified account on 99wicket and make their first qualifying deposit are eligible for a 100% matched welcome bonus up to ৳20,000. The qualifying minimum first deposit to trigger the welcome bonus is ৳1,000. The bonus is credited to your account wallet automatically upon deposit confirmation and is subject to a wagering requirement of 30x the combined deposit and bonus amount before any withdrawal of bonus-derived winnings can be made.

5.2 General Bonus Conditions

• Each player is entitled to claim each bonus offer a maximum of one time, unless the offer explicitly states otherwise.
• Bonus funds must be used within the validity period stated in the offer terms. Unused bonus funds will expire automatically at the end of the stated validity period.
• Different game categories may contribute differently toward wagering requirements. Slots typically contribute 100% toward wagering; live casino games and sports bets may contribute at a lower rate. Contribution rates for each game type are displayed in the relevant offer terms.
• 99wicket reserves the right to modify, suspend, or cancel any promotional offer at any time. Players who have already claimed an active bonus will have their existing bonus terms honoured, except in cases of suspected abuse.
• Bonus abuse — including but not limited to using multiple accounts to claim the same offer, exploiting loopholes in wagering requirements, or coordinating bets with other players to reduce risk artificially — will result in bonus cancellation, withholding of associated winnings, and potential permanent account closure.

6. User Obligations & Prohibited Conduct

By using the 99wicket platform, you agree to conduct yourself in accordance with these Terms and in a manner that is lawful, respectful, and consistent with the intended purpose of the platform as a legitimate entertainment service. The following conduct is strictly prohibited:

1. Using automated software, bots, scripts, or any artificial means to interact with the platform, including placing bets, collecting bonuses, or extracting data without explicit written permission from 99wicket.
2. Attempting to hack, reverse-engineer, modify, disrupt, or gain unauthorised access to any part of the 99wicket platform, server infrastructure, or game software.
3. Colluding with other players to fix outcomes, share hand information in live card games, or otherwise engage in any form of match manipulation or cheating.
4. Using the platform for any purpose related to money laundering, terrorist financing, or any other criminal activity.
5. Providing false, inaccurate, or misleading information during registration, KYC, or any other interaction with the platform or its support team.
6. Engaging in abusive, threatening, harassing, or otherwise offensive communication with 99wicket support staff or other platform users.
7. Exploiting any software bug, pricing error, or technical vulnerability in the platform for financial gain. Any winnings derived from exploiting a known error are void and will be reversed from your account balance.
8. Accessing or attempting to access the platform from a jurisdiction in which online gambling is prohibited by local law.

99wicket monitors platform activity using automated systems and manual review processes. Any account found to be engaged in prohibited conduct will be suspended immediately pending investigation. The platform reserves the right to withhold account balances while an investigation is ongoing and to permanently close accounts where prohibited conduct is confirmed.

7. Account Suspension & Closure

7.1 Closure by the Player

You may request the closure of your 99wicket account at any time by contacting the support team via live chat or email at support@99wicket. Upon receiving a closure request, 99wicket will process any outstanding verified withdrawal to your registered payment method and close the account within 5 business days. Note that accounts subject to active bonus wagering or an ongoing investigation cannot be closed until those matters are resolved.

7.2 Suspension or Closure by 99wicket

99wicket reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Discovery that the account holder is under 18 years of age.
• Discovery that a player has registered multiple accounts on the platform.
• A player's self-exclusion request via the responsible gaming tools available in the account settings.
• Regulatory, legal, or compliance requirements that necessitate account closure.

Where an account is closed due to a confirmed breach of these Terms, any bonus balances and winnings derived from prohibited activity will be forfeited. Real-money balances that were deposited without any associated prohibited activity will be returned to the player via the original payment method, subject to completion of any required verification.

7.3 Responsible Gaming Self-Exclusion

Players who feel that they need a break from gambling can request a self-exclusion through the responsible gaming tools available in their account settings. Self-exclusion periods range from 24 hours to a permanent closure. Once a self-exclusion is activated, 99wicket will use all reasonable technical measures to prevent access to the platform for the duration of the exclusion period. Players on self-exclusion will not receive promotional communications from the platform. For more information on responsible gaming tools, please visit the Responsible Gaming page.

8. Limitation of Liability

8.1 Platform Availability

99wicket endeavours to maintain continuous availability of the platform but does not guarantee uninterrupted access. Scheduled maintenance, software updates, third-party infrastructure issues, or circumstances beyond 99wicket's reasonable control may cause temporary unavailability of some or all platform features. 99wicket will not be liable for any losses arising from platform downtime, including missed betting opportunities or inability to access account funds during a period of unavailability.

8.2 Game Outcomes

All games on the 99wicket platform use independently certified Random Number Generators (RNGs) or live-streamed real-world outcomes. Game outcomes are determined by these systems and are final once confirmed. 99wicket is not liable for any dissatisfaction with game outcomes and will not reverse results except in cases of a confirmed technical error that materially affected the outcome of a game round.

8.3 Third-Party Content

The 99wicket platform integrates games and services provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While 99wicket selects only reputable and certified partners, it cannot accept liability for any errors, interruptions, or defects originating from third-party game software. Issues arising from third-party game software should be reported to the 99wicket support team, who will escalate to the relevant provider on the player's behalf.

8.4 Indemnification

You agree to indemnify, defend, and hold harmless 99wicket, its operators, officers, employees, and agents from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the platform in a manner inconsistent with these Terms, or your violation of any applicable law or third-party right.

8.5 Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming regulations and general principles of contract law. Any disputes arising from these Terms that cannot be resolved through the 99wicket customer support process will be subject to binding arbitration in accordance with internationally recognised arbitration procedures. The language of arbitration proceedings shall be English.

8.6 Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotional terms published on the 99wicket platform, constitute the entire agreement between you and 99wicket with respect to your use of the platform. They supersede all prior agreements, representations, warranties, and understandings of any kind between you and 99wicket relating to the subject matter herein.

If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining Terms, which will continue in full force and effect. No waiver of any provision of these Terms will be effective unless made in writing and signed by an authorised representative of 99wicket.

Questions regarding these Terms & Conditions may be directed to the 99wicket support team via live chat (available 24/7 on the platform) or by email at support@99wicket. Our support team aims to respond to all email enquiries within 6 hours of receipt.